Effective date: 19 October 2026
TNP Engineering Service Co., Ltd. (“the Company”, “we” or “us”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal data when you visit tnpengineering.com, contact us through any channel, or use our services, in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (PDPA).
1. Data controller
TNP Engineering Service Co., Ltd.
68/4-5 Moo 4, Tiwanon Road, Ban Mai, Mueang Pathum Thani, Pathum Thani 12000, Thailand
Tel. (+66) 2-501-2635, (+66) 81-867-7141
Email sales@tnp-engineer.com
2. Personal data we collect
- Contact form data: full name, company or organization, email, phone number, inquiry topic and any files you attach
- Data from other channels: such as your account name and messages when you contact us via LINE Official Account, phone or email
- Job applicant data: information in your application or resume/CV, such as education and work experience
- Website usage data: such as IP address, device and browser type, pages visited and cookie data (see section 5)
We do not intend to collect sensitive personal data such as religion, blood type, race or health information. Please do not include such data in the files you send. If a document contains it, for example a copy of an ID card, please cover that information before sending.
3. Purposes and legal bases
- Answering inquiries, providing information about our services and products, and preparing quotations you request (steps taken at your request before entering into a contract)
- Providing installation, maintenance and repair services and delivering products (performance of a contract)
- Communicating with business partners and business contacts (legitimate interests)
- Reviewing job applications and contacting applicants (steps taken at your request before entering into an employment contract)
- Analyzing website statistics to improve our website (consent for non-essential cookies)
- Complying with the law, such as tax and accounting laws (legal obligation)
We will not use your data to send marketing communications unless you have given consent, which you may withdraw at any time.
4. Disclosure of personal data
We do not sell your personal data. We may disclose it, only as necessary, to:
- Service providers that support our operations, such as website and email hosting providers, Google (website analytics) and LINE (LINE Official Account), which must protect the data to an appropriate standard
- Manufacturers or distributors such as SEW-EURODRIVE, when needed to prepare a quotation, source products or provide the service you requested
- Government authorities or persons with legal authority, when required by law or a lawful order
5. Cookies
Cookies are small files stored on your device when you visit a website. We use two types:
- Essential cookies: keep the website working properly, for example remembering your language
- Analytics cookies: Google Analytics helps us understand, in aggregate, how visitors use the website
You can delete or disable cookies in your browser settings, but some parts of the website may not work properly.
6. International transfers
Some of our service providers, such as Google, may store data on servers outside Thailand. In such cases we ensure that appropriate safeguards are in place as required by law.
7. Retention period
- Inquiries and quotations: up to 2 years from the last contact
- Customer and partner data: for the duration of the business relationship and thereafter for the period required by tax and accounting laws
- Unsuccessful job applicants: up to 1 year
- Website usage statistics: up to 14 months
After these periods we delete the data or make it anonymous.
8. Data security
We use appropriate security measures, such as HTTPS encryption and access limited to staff who need it, to prevent loss, unauthorized access or disclosure of personal data.
9. Your rights
Under the PDPA you have the right to:
- Access and obtain a copy of your personal data
- Have inaccurate data corrected and kept up to date
- Request deletion, destruction or anonymization of your data
- Request restriction of processing
- Object to the collection, use or disclosure of your data
- Request transfer of your data to another data controller
- Withdraw your consent at any time
- Lodge a complaint with the Personal Data Protection Committee (PDPC)
To exercise your rights, please contact us using the details in section 1. We will respond within 30 days of receiving your request.
10. Changes to this policy
We may update this policy from time to time. The latest effective date is shown at the top of this page.
